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Privacy policy

In compliance with Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016 (RGPD) and Organic Law 3 / 2018 of 5 December 2018 on the protection of personal data and the guarantee of digital rights (LOPDGDD), we inform you about how we treat your personal data in onetouchstyle. com.

1. RESPONSIBLE FOR TREATMENT

  • Holder: Marta de la Torre García de la Rasilla

  • NIF / CIF: 00834634-X

  • Social address: C / Arbucias 2B, 28049 Madrid

  • E-mail: martatgr@onetouchstyle.com

  • Website: onetouchstyle. com

2. What personal data do you want?

In order to provide our services, we collect the following data:

  • Identifying data: Name.

  • Contact details: E-mail, telephone, postal address of billing and sending.

  • Economic and transactional data: Information related to your purchases, returns and order history. (Note: the credit card data are not stored by us, they are managed through our secure payment walkways.)

  • Navigation data: IP address, web behavior, through cookies (you can consult our [Link to Cookies Policy]).

3. What's the end of your data?

Your personal data will be used exclusively for the following purposes:

  • Purchase management: Treat your shoe orders, process payments, manage the shipment of the goods and possible returns.

  • Customer service: Solve your doubts, complaints or queries sent through our contact forms or email.

  • Legal obligations: To meet our tax and accounting obligations (e.g. issue of invoices).

  • Commercial communications (Marketing): Only if you have given us your express consent (by marking the appropriate box) will we send you newsletters, offers and news about our products. You'll be able to leave any minute.

4. LEGAL BASIS (LEGTIMATION) FOR TREATMENT

The legal basis that allows us to treat your data depends on the purpose:

  • Implementation of a contract: It is the basis that allows us to process your shoe orders and manage the shipments. Without this data we cannot sell you or send you the product.

  • Legal obligation: For the issue and maintenance of invoices as required by tax regulations.

  • Express consent: It is the basis for sending you newsletters or commercial communications, and for the use of non-technical cookies. This consent can be revoked at any time.

5. Who do you know?

As a general rule, we will not sell or give your data to third parties, unless legal obligation. However, in order to manage the online store, it is necessary to share certain data with service providers, who will act as Treatment Manager:

  • Transport and logistics companies: [If you want you can put the name, ej: Post, MRW, Seur] so that they can deliver your order.

  • Paid walkways: [Ej: PayPal, Stripe, Redsys / Bank] to process the collection of your purchase safely.

  • Hosting and Web services: Our web hosting and maintenance provider [Ej: Hostinger], which ensures database security.

  • Fiscal / accounting advice: To whom we can communicate the billing data for the fulfilment of tax obligations.

(Optional if you use tools outside Europe like Mailchimp or Google Analytics): The tools we use for marketing or analysis may involve international data transfers, but we ensure that they comply with the European regulatory framework (e.g. Contractual clauses Type or EU-US Data Privacy Framework).

6. How long do we want your dates?

  • Data from the clients they shall be maintained for the duration of the trade relationship and, subsequently, for the years necessary to meet the legal obligations (usually 5 years according to tax and tax rules).

  • Data from the subscribers to the newsletter shall be kept until the user requests his or her release or withdrawal of consent.

7. Your rights

As a user, you have control over your data and can exercise the following rights at any time:

  • Access: To know what data we're dealing with.

  • Rectification: Modify data that are inaccurate or incomplete.

  • Abolition (Right to forget): Request the removal of your data when they are no longer necessary for the purposes that were collected.

  • Limitation: Request that we limit the processing of your data in certain cases.

  • Portability: Receive your data in a structured format and transfer them to another responsible.

  • Opposition: To oppose us treating your data for specific purposes, such as direct marketing.

How to exercise them? You can exercise your rights by sending an email to [Your email] indicating in the case «Data Protection» and detailing the right you want to exercise.

We also inform you that you have the right to file a complaint with the competent supervisory authority, in this case the Spanish Data Protection Agency (AEPD) (www.aepd.es), if you consider that the treatment is not in accordance with the rules in force.

8. ACTUALIZATION OF THIS POLICY

We reserve the right to change this policy in order to adapt it to legislative or case-law developments, as well as to industry practices. The last update date is: September 2026.

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